How long would it take for my order to arrive?

After payment has been confirmed, it usually takes 1-2 business days for an order to ship out (excluding weekend and holiday). For orders within National Capital Region (NCR), delivery period is 2-3 days. For orders outside NCR, delivery period is 5-7 days. Shipping schedule cannot be guaranteed. Any delays caused by weather conditions, courier's internal issues, or other fortuitous events are beyond the control of Alpha Line. ​If you need further assistance, please click here to email us.

How do I cancel my order?

Depending on the status of your order, we may not be able to cancel it. In order to best assist with your request, we recommend reaching out to us here.

Can I make any changes to my order?

We highly encourage reviewing all the provided information before checking out. If an item has already been processed for shipping, you may not be able to change any of the details submitted.

What is the refund & return policy of Alpha Line?

All orders placed are considered final and do not subject to change. We do not allow refund or returns of orders. To see full policy, click here.

What if I received the wrong product?

We’re so sorry this happened to you. Please shoot us a message via email so we can look into correcting this for you right away.

What if the item/s I received was damaged and faulty?

We work hard to ensure all items ship out meet the highest quality standards. But if you have a concern with a faulty or damaged item, please email us here and we are glad to assist you on this.